Returns & Exchanges
We want you to love your eossandals.com as much as we do. If you’re not completely satisfied, we’re happy to help with returns or exchanges within 30 days of purchase.
Eligibility
• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase is required.
How to Initiate a Return or Exchange
- Visit our Returns Center at eossandals.com to start your request.
- Follow the instructions to generate a return label.
- Pack your item securely and attach the label.
- Drop off the package at the designated carrier location.
Refunds
• Refunds are issued to the original payment method once we receive and inspect the returned item.
• Processing may take 5-7 business days after approval.
Exchanges
• Exchanges are subject to availability. If your desired item is out of stock, we’ll issue a refund instead.
Non-Returnable Items
• Gift cards and final sale items cannot be returned.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery for assistance.
International Returns
For orders shipped outside the designated region, return shipping costs are the customer’s responsibility.
Need Help?
For any questions about our return policy, please reach out through our online support system.